Blue Sky – Terms and Conditions
Please read these Terms and Conditions (“Terms”) carefully before using any services provided by Blue Sky (“we,” “us,” “our”). By accessing or using our services, website, or support platforms, you agree to be bound by these Terms.
Definitions
- “Client,” “you,” or “your” refers to the individual or organization receiving ICT services from Blue Sky.
- “Services” refers to all information technology, support, consultation, and digital infrastructure services provided by Blue Sky.
- “Agreement” refers to these Terms and Conditions and any Service-Level Agreement (SLA), proposal, or work order agreed between you and Blue Sky.
Services We Provide
We deliver ICT solutions including, but not limited to:
- IT support and maintenance
- Cloud computing and migration
- Network setup and security
- Data backup and recovery
- Software and hardware consulting
- Cybersecurity solutions
Details of each project or service will be defined in a separate SLA or project scope document.
Client Responsibilities
You agree to:
- Provide accurate and complete information to enable service delivery
- Ensure timely cooperation and communication
- Maintain proper licenses for any third-party software used
- Inform us of any issues or concerns with service performance promptly
- Use our services in accordance with all applicable laws and regulations
Fees and Payment
- All pricing will be outlined in the proposal or SLA and is subject to applicable taxes.
- Invoices are payable within [e.g., 14] days of the issue date unless otherwise agreed.
- Late payments may incur interest charges or service suspension.
- Certain services may require upfront or milestone-based payments.
Intellectual Property
Unless otherwise agreed:
- All custom software, documentation, and configurations created by Blue Sky remain our intellectual property until full payment is received.
- Clients retain ownership of their own data and pre-existing software or tools.
Confidentiality
Both parties agree to maintain the confidentiality of all sensitive information exchanged during the term of the agreement and not disclose it to third parties without prior consent, unless required by law.
Limitation of Liability
To the extent permitted by law:
- Blue Sky shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services.
- Our total liability for any claim shall not exceed the fees paid by the client for the specific service in question during the 6-month period prior to the incident.
Service Availability & Support
We aim to provide reliable and consistent service. Specific uptime guarantees, support response times, and maintenance windows will be outlined in your SLA.
Changes to Terms
Blue Sky reserves the right to update these Terms at any time. Changes will be posted on our website and become effective immediately. Continued use of our services implies acceptance of the revised Terms.
Governing Law
These Terms are governed by the laws of Swakopmund, Namibia, and any disputes shall be resolved in its courts.
Contact Us
If you have questions about these Terms and Conditions, please contact:
Blue Sky
Email: info@bluesky-its.com
Phone: +264 81 258 1503
Address: 32 A Rhode Allee, Swakopmund, Namibia
